Racing Simulator Support and Help
We can help you
Whether your simulator hardware is not functioning as it should, or a software issue is 'driving you' crazy. We can diagnose almost all issues completely remotely.
We have years of experience working with racing simulators, and understand how frustrating it can be when something is not working how you want it to. We have a support team who can login to your simulator, call and message around the clock to help you in your moment of need.
Simulator issues usually occur with time, as you begin to download new applications, PC's become 3-4+ years old and you experiment with settings on your simulator to make them personal to you with items such as brake and throttle calibration.
Our Support
How it works.
We break support down into 3 steps, to simplify the process of assisting you with your simulator.
The first step in our support system is submitting a ticket, this is completed via whatsapp and takes seconds. We have a rapid response time to our support tickets around the clock.
We then diagnose your issue, this is usually via remote login to your simulator. These logins are one time only for your privacy, they expire once we end the remote call to your PC.
We might ask you to send us images/videos of certain parts of your simulator to help assisting the diagnostics.
If we can resolve your issue via remote login, you can head back out on track. If your simulator requires hardware, we will talk with the manufacturer, ship the relevant parts to your door via express delivery and walk you through how to fit them.
Alternatively we can send one of our engineers to complete the work for you.
Support
For Businesses
If your business requires assistance with worldwide support, we are here to handle your requirements.
Unique
Every Racing Simulator Company requires different levels of assistance when it comes to support, we tailor all of our services to your requirement. From worldwide on-site support and services to remote login, available around the clock.
Experts
We have over 10 years experience handling racing simulators and customers, we can diagnose your customers simulators without fail and talk them through their simulator issues.
Value
By taking on your support, this allows you to allocate your time elsewhere, enabling your simulator business to grow further.
We have a range of resources available to assist your customers with their simulators and make the support experience seamless.
2 Hours
Our average time to get you back up and running.
100%
Success rate of our services fixing customers simulators.
*Based on 65 customers
19 Minutes
Our average response time once a support ticket has been raised.
Begin Your Support
With Sim Luxx
Contact us to start your subscription to our support services.